These terms apply to all treatments and bookings with Ellie's Mobile Massage. By booking a treatment, you agree to these terms.
1. Booking & appointments
Bookings are made by request through this website, by phone, or by WhatsApp. A booking request is not confirmed until you receive confirmation from Ellie directly. She will confirm availability, treatment, time, and location before your appointment.
2. Health & suitability
Before your first treatment, you must complete the health & consent form. Massage may not be suitable for certain medical conditions, and some require adjustments or a doctor's approval. You agree to provide accurate and complete health information, and to tell Ellie of any changes before each treatment. Ellie may decline or adjust a treatment where it may not be safe or appropriate.
3. Payment
Payment is due in full at the time of your appointment. You can pay by cash, card (via Square card reader), or bank transfer. Please have payment ready at the end of your treatment.
4. Cancellations & rescheduling
If you need to cancel or rearrange, please give at least 48 hours' notice. Cancellations within 48 hours of the appointment, or missed appointments, may be charged in full, as the time and travel cannot be rebooked at short notice. Ellie understands genuine emergencies happen and will always try to be reasonable.
5. Your space (mobile treatments)
As treatments take place in your home, you agree to provide a suitable, clean, private space with enough room for Ellie to set up her massage bed and equipment, and reasonable parking access nearby. Please ensure the space is warm and that pets are kept separate during the treatment.
6. Late arrival
If Ellie is delayed, she will let you know as soon as possible and give you your full treatment time where she can. If access to your location is delayed on arrival, your treatment may need to be shortened to protect other clients' appointments, and charged in full.
7. Behaviour & safety
Ellie provides professional therapeutic massage only. Any inappropriate behaviour, requests, or conduct will result in the treatment being ended immediately and charged in full, and no further bookings will be accepted.
8. Liability
Ellie holds professional insurance and carries out every treatment with reasonable skill and care. Ellie cannot be held responsible for any adverse reaction or issue arising from information you did not disclose on your health form. Nothing in these terms limits liability where it cannot lawfully be limited.
9. Privacy
Any personal and health information you provide is used only to deliver your treatment safely and is kept confidential. It is not shared with third parties except where required by law.
10. Cancellation by Ellie
If Ellie needs to cancel, you'll be offered the earliest alternative appointment at no penalty.
These terms may be updated from time to time; the version in force is the one published here at the time of your booking.